Frequently Asked Questions
How are your products different?
Celsaderm’s products are infused with Cell+, a breakthrough antioxidant doctrine proven to replenish and strengthen your skin's natural fountain of youth. This is done by focusing on your skin's Internal Protective Antioxidants (IPAs). Discover the power of Cell+.
I've heard the claims of other skincare companies. What makes Celsaderm different?
For us, great skincare truly is about honesty, fairness and quality. We take our time during the creation process to make sure that we are giving your skin exactly what its needs and nothing that it doesn’t. And after 20 years of research and re-working formulas, we can honestly say that when you make the important decision to trust Celsaderm you are getting the best.
Are the products free of fragrances?
Yes. Every product created by Celsaderm is completely free of fragrances, dyes, alcohol, parabens, sulfates, essential oils, and known allergens.
Does the products contain certified organic ingredients?
Yes. Many of our products are formulated with certified organic ingredients and / or wholesome natural ingredients.
What sizes are available
Product sizes are available in 1 fl.oz (1 fluid ounces) and goes up to 4 fl. oz (4 fluid ounces).
Orders / Shipping / Returns
How are my products shipped?
At this time, Celsaderm is only able to accept and deliver orders within the United States (this includes APO/FPO and P.O. Box addresses). For shipping packages, a flat-rate shipping method is utilized via the United States Postal Service. Orders are delivered within 3 to 7 business days from ship date.
Does Celsaderm collect sales tax?
Yes. Celsaderm is required by law to collect sales tax on orders being shipped within the state of Florida (where our corporate office is headquartered).
Does Celsaderm accept international orders?
I would like to apologize, but at this time Celsaderm is currently unable to accept orders for delivery to international addresses outside of the United States.
What is your return policy?
If for any reason you are not satisfied with your Celsaderm Skincare purchase(s), please return used or unused package to: Celsaderm LLC Returns Department, P.O. Box 35 Holder, FL 34445. For prompt and accurate delivery, returns should be sent via the United States Postal Service and insured for your protection. Please include your online purchase receipt with all returns. I apologize, but return shipping fees are not refundable.
Please explain the process for damaged packages.
If your package is damaged in shipment by the carrier, please notify me immediately at firstname.lastname@example.org. The carrier will inspect and pick up the damaged package and the damaged items will be replaced.